The Register of Members improves the customer experience of the Finnish Bar Association

Iloinen nainen tietokoneella, vieressä lakia symboloiva koristepatsas

SC Software supplied the Finnish Bar Association with a Register of Members solution, which enables the association to efficiently and securely manage the member data, services, and case handling processes. In a two-year, two-phase project, the association’s register of members was renewed and the Case Management Solution and the eService portal ASSI were developed. Simultaneously, the Bar Association’s Find an attorney-at-law online service was renewed.

“The reason for the solution’s development was our goal to provide a better customer experience for the members of the association. In addition, it was important to enhance the interoperability and further development of the systems”, says Eric Puchner, the IT and Development Specialist at the Finnish Bar Association.

The association’s Register of Members enables transparent and secure service

The comprehensive Register of Members solution tackles a wide range of issues, including data security and access to information:

“The intention behind developing the eService portal was to provide a easy and secure channel for communication between the association and the customer. For associations, there are often limited possibilities for using encrypted email connections. The eService portal therefore benefits both parties”, Puchner explains.

“In the long run, the solution will also improve the transparency of information, when customer service cases and files are no longer hidden in personal emails or folders”, Puchner adds.

Project conducted with seamless collaboration

“The project went well and I’m really proud of our work”, Puchner praises. “The first phase of the project was delayed, but when me and our external project manager Antti Laaksonen came along, we came up with a good plan with SC Software. With the approval of the management, we were eventually able to continue the project. And although there was some changes in the project team, we finished the project in the planned budget and schedule. This has been a big accomplishment for all of us,” Puchner continues.

“We’ve had very fruitful collaboration with SC Software throughout the project. Despite the challenges, we were on the same page and worked towards the same goals. I highly appreciate the SC Software’s professionals with whom I got to work with”, Puchner adds.

The eService portal received lots of positive feedback:

“Just today I received a message from one of our members, who praised the great usability of ASSI. And we’ve received other similar feedback as well”, says Puchner. “Based on the feedback, sending forms and attachments is now really easy through the eService, which was the ultimate goal. We have also received good feedback and ideas from the association’s staff, which we are now collecting for further development of the systems,” Puchner concludes.

“Only 9 % of similar projects succeed”

Antti Laaksonen from Agillon Oy, an external project manager working for the Finnish Bar Association, also praises the work of SC Software:

“The schedules and budget set for the project two years ago held excellent. The objectives set in the project plan were met. The fact that the solution also passed the comprehensive security tests excellently deserves a special mention. It tells of the high quality and modern approach of SC Software’s work. The resulting solutions are easy to use, pleasing to the eye and bring the entire information system architecture strongly to the 2020s. On this basis, it is easy to make further developments in the future”.

“SC Software’s key personnel are proving to be exceptionally professional, and cooperation with SC’s management was flexible and solution-oriented even in a challenging situation,” says Laaksonen, who has the background experience of about 80 projects.

“Success in projects of this scale is not self-evident, and requires success on both parties throughout the project. If, according to Standish Group’s long-term research, only about 9% of similar projects are successful, then everyone involved must be very satisfied with their own contribution and the success of the project. SC Software’s technologies and tools and the professionalism left such a good impression that I would happily start a similar project with them any time”, Laaksonen concludes.

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